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The Service Insights Learning Cluster - March 2023 Meeting
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The Service Insights Learning Cluster - March 2023 Meeting

The March 2023 meeting’s topic was “Partner Onboarding & Retention” with an open discussion format. Members of the Learning Cluster shared their processes and lessons learned from onboarding partner agencies, along with retention strategies to ensure partner agencies continue using the platform long term.

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  • The Service Insights Learning Cluster - May 2023 Meeting
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    The Service Insights Learning Cluster - May 2023 Meeting

    The Service Insights Learning Cluster is a learning and problem-solving group open to all food banks actively or interested in implementing service insights. The May 2023 meeting’s topic was the importance of Service Insights webpages or portals, and how to use them to maximize the impact of the initiative. The facilitators gave a brief overview and then toured examples of amazing websites to inspire the group or give them ideas to implement themselves.

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  • The Service Insights Learning Cluster - September 2023 Meeting
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    The Service Insights Learning Cluster - September 2023 Meeting

    The Service Insights Learning Cluster is a learning and problem-solving group open to all food banks actively or interested in implementing service insights. The September 2023 meeting included a panel of agency staff who are implementing Service Insights, we explored the challenges that agencies face, how they overcame them, and the impact that SI has had on their organizations.

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  • The Service Insights on MealConnect Technology User Group – January 2023 Meeting
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    The Service Insights on MealConnect Technology User Group – January 2023 Meeting

    The Service Insights on MealConnect Technology User Group is a learning and problem-solving group open to all food banks currently using Service Insights on MealConnect for their Service Insights program implementation. The January 2023 Meeting discusses training resources available from the platform team and Privacy Updates related to the End User Licensing Agreement, the Master License Agreement, and the Privacy Policy & Terms of Use.

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  • The Service Insights on MealConnect Technology User Group – July 2023 Meeting
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    The Service Insights on MealConnect Technology User Group – July 2023 Meeting

    The Service Insights on MealConnect Technology User Group is a learning and problem-solving group open to all food banks currently using Service Insights on MealConnect for their Service Insights program implementation. The July 2023 Meeting discusses how food banks across the network are utilizing feature releases: reservations, Third Party Data Sharing, Agency locations, and more.

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  • The Service Insights on MealConnect Technology User Group – March 2023 Meeting
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    Webinar Training

    The Service Insights on MealConnect Technology User Group – March 2023 Meeting

    The Service Insights on MealConnect Technology User Group is a learning and problem-solving group open to all food banks currently using Service Insights on MealConnect for their Service Insights program implementation. The January 2023 Meeting discusses training resources available from the platform team and Privacy Updates related to the End User Licensing Agreement, the Master License Agreement, and the Privacy Policy & Terms of Use.

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  • The Service Insights on MealConnect Technology User Group – May 2023 Meeting
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    Webinar Training

    The Service Insights on MealConnect Technology User Group – May 2023 Meeting

    The Service Insights on MealConnect Technology User Group is a learning and problem-solving group open to all food banks currently using Service Insights on MealConnect for their Service Insights program implementation. The May 2023 Meeting discusses data literacy at the agency level, how agencies may be using SIMC data to increase their impact, and what resources are needed to improve this.

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  • The Service Insights on MealConnect Technology User Group – September 2023 Meeting
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    Webinar Training

    The Service Insights on MealConnect Technology User Group – September 2023 Meeting

    The Service Insights on MealConnect Technology User Group is a learning and problem-solving group open to all food banks currently using Service Insights on MealConnect for their Service Insights program implementation. The September 2023 Meeting discusses how food banks across the network are rolling out new features to their network and includes a recap of the SI portions of the 2023 FNC Conference.

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  • The True Cost of Living
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    The True Cost of Living

    Anti-Hunger Policy Conference 2023:

     Accurate measures of household costs are critical for addressing poverty and root causes of hunger and food insecurity. Attendees of this session will learn about a true cost of living measure that stands in stark contrast to the outdated Official Poverty Measure (OPM) in that it accounts for location, family composition, and all basic costs of living, from healthcare and housing to childcare and food. Produced by the Center for Women’s Welfare at the University of Washington and sponsored by the United Way of NYC, the NYC True Cost of Living is rooted in methodology used to calculate basic needs in 41 states. Six New York City reports (carrying the name NYC Self-Sufficiency Standard) have been produced since 2000. This report is a valuable advocacy tool to better inform food policies and can be replicated to support municipalities across the nation.

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  • To Advance Equitable Policy, We Must End Stigma
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    To Advance Equitable Policy, We Must End Stigma

    Anti-Hunger Policy Conference 2023:

    Stigma against people who access government benefits is widespread and a fundamental driver of health and nutrition disparities. In this session, participants will learn how stigma operates among individuals and across society, why it’s essential to center the leadership of people who have experienced stigma, and strategies for how to advocate for destigmatizing policies with individuals across the political spectrum.

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  • Tools & Technology for Efficiency
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    Tools & Technology for Efficiency

    Want to know how to get the most out of the time you spend in your data? Want to stop spending so much time tracking down information, entering gifts, and google searching donors; and start spending that time doing meaningful searches, trusting your data and getting on the path to better donor stewardship? Join network colleagues and the folks from the FANO Philanthropy Operations Teams to learn tips and tricks for creating efficiencies when it comes to data.

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  • Transforming the Neighbor Experience: Why, What, How
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    Transforming the Neighbor Experience: Why, What, How

    Putting people at the center of everything we do is an imperative in our collective vision to end hunger. The Neighbor Experience affects whether someone in need will be able to access charitable food at all and their willingness to get assistance again if needed.

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  • Turning Corporate Partners into Impact Partners
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    Turning Corporate Partners into Impact Partners

    This webinar lead by Network Fundraising Services staff looks ate reimagining corporate partner engagement, introduces corporate skills-based volunteers and shares how to collaborate with the corporate partnership team at Feeding America.

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  • Understanding History of Place to Impact Race Equity in Community
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    Understanding History of Place to Impact Race Equity in Community

    As food banks deepen approaches to improve Food Security and address racial disparities in communities, they are learning that an essential component of the work is understanding the local history and context of the community. This history helped to shape the systems and structures that impact food insecurity. Learning about place-based history allows us to work with community and address these systems while moving forward to challenge them. This is essential as we work to keep people at the center and address racial and geographic disparities. In this session, we will learn how an exploration of the history of a community is impacting the place-based work of Community Accelerator pilot food banks and their local partners. Attendees will explore how understanding the history of place may deepen their partnerships and work with community.

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  • Unite 2022: Advancing Equity with Compassion
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    Unite 2022: Advancing Equity with Compassion

    In this interactive keynote, Anu will use his personal and professional trajectory as a human rights lawyer, researcher, and a gay immigrant of color to highlight the role of compassion in embodying and advancing equity in Feeding America’s work. Speaking to the differences between the human emotions of pity, sympathy, empathy, and compassion, he will inform participants about the popular roadblocks to equity and EDI work – shame, blame, and guilt – and the science of how compassion offers a pathway through them. Introducing the practice of various tools that help build compassion, attendees will walk away with an appreciation for our biological imperative and need for compassion and its indispensability in advancing equity within our organizations and communities. Anu will encourage attendees to reflect and ask questions to apply the concepts shared to their personal and professional circumstances.

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  • Unite 2022: Elevating Data and Content to Activate Proactive Donor Stewardship
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    Unite 2022: Elevating Data and Content to Activate Proactive Donor Stewardship

    Hear from Feeding America’s new Stewardship Center and Philanthropy Operations about their core functions and how they collaboratively work together to provide meaningful donor stewardship that supports development goals and success. Identify what best practices you can right size for your organization to take your donor stewardship to the next level while making the most of your fundraising team members' time. Also hear from Three Square Food Bank and the strategies and investments they have made over the last two years to utilize donor data/information to execute strategic stewardship activities with their constituents.

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  • Unite 2022: Getting the Most out of your CRM
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    Unite 2022: Getting the Most out of your CRM

    Fresh off the presses we will share a framework each food bank can use to create Standard Operating Procedures to get the most out of your database. Your CRM should be a living breathing tool in your fundraising strategy and planning, and we want to help you get there. In this session you’ll get a sneak peek at this newly created resource that will be available to the entire network; and you’ll also hear from network colleagues who have made important discoveries or changes in their CRMs that have elevated the way they use the wealth of information they glean from having clean, consistent data.

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  • Unite 2022: Growing Your Direct Response Program
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    Unite 2022: Growing Your Direct Response Program

    Building a channel strategy for the future. How to balance investment in direct mail and digital channels to sustainably grow a direct response program.

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  • Unite 2022: Intersection of Relationship-Based Fundraising & Volunteer Engagement
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    Unite 2022: Intersection of Relationship-Based Fundraising & Volunteer Engagement

    This session will focus on the intersection of relationship-based fundraising and volunteer engagement - how the two work together to create deeper donor engagement programs.

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  • Unite 2022: Keys to a Successful Partnership
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    Unite 2022: Keys to a Successful Partnership

    There is a lot of value in working with a direct response partner. They help expand capacity, bring new ideas, and have specific expertise. But getting the most out of your direct response partner takes work. Hear what's working, what to consider, and when it might be time for a change.

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